We can't express enough just how much we appreciate the support we have received through the crowdfunding platform. But, there are a few things you should know about your rewards and how they are different from making a purchase on our website.
While all of our products are guaranteed against manufacturing defects for 12 months, it is not our policy to offer refunds or returns on items received as Kickstarter rewards.
The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. They are gifts – in our case, clothing products – that are sent to our supporters as a token of appreciation for their support of our business.